Privacy Policy

1. Introduction

ABRAYN International ("ABRAYN", "we", "our", or "us") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, submit a business inquiry or communicate with us about our sourcing and export services.

This policy applies to personal information relating to website visitors, prospective business customers, business representatives, suppliers and other individuals who interact with us.

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information:

2.1 Contact and business information

• Full name
• Business email address
• Business telephone number
• Company or organization name
• Job title or business role
• Business country and general business location
• Website or professional profile, if provided

2.2 Inquiry and transaction information

• Product interests and specifications
• Order quantities, customization requests and target budgets, if provided
• Designs, images, size charts, artwork and other files you submit
• Quotations, purchase orders, sample approvals and business correspondence
• Delivery, invoicing and transaction details where relevant

2.3 Technical information

When you access our website, certain technical information may be processed by our hosting or website infrastructure, such as:

• IP address
• Browser and device information
• Operating system
• Pages accessed and approximate access times
• Technical logs and diagnostic information

The specific technical information collected will depend on the website configuration and the services enabled.

2.4 Communications

We may retain information you provide when you contact us through email, website forms, telephone, messaging platforms or other business communication channels.

Please avoid sending unnecessary sensitive personal information through general inquiry channels.

3. How We Collect Information

We may collect information:

• Directly from you when you complete an inquiry form, email us or communicate with our team.
• During quotation, sampling, sourcing, production coordination or other business activities.
• Automatically through website hosting, security and technical logging, where enabled.
• From business representatives or other third parties who lawfully provide information in connection with a business inquiry or transaction.

Where information is obtained from another source, we will handle it in accordance with applicable law and the circumstances in which it was obtained.

4. How We Use Your Information

We may use personal information for legitimate and relevant business purposes, including:

• Responding to inquiries and requests for quotations.
• Understanding product specifications and business requirements.
• Coordinating samples, manufacturers, suppliers, inspections and logistics.
• Preparing quotations, invoices and commercial documentation.
• Communicating about existing or prospective business transactions.
• Maintaining business records and managing customer relationships.
• Protecting the security and integrity of our website and communications.
• Detecting, investigating and preventing fraud, misuse or unlawful activities.
• Complying with applicable legal, regulatory, accounting and recordkeeping obligations.
• Improving our website, inquiry process and business operations where permitted.

We will not knowingly use personal information for purposes materially incompatible with those described in this policy without an appropriate legal basis or notice, as required by applicable law.

5. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, ABRAYN may rely on one or more of the following, depending on the circumstances:

• Your consent, where consent is required or appropriate.
• Taking steps at your request before entering into a contract.
• Performing a contract or managing a business transaction.
• Complying with legal obligations.
• Legitimate business interests, where permitted and where these interests do not override applicable individual rights.

Where processing is based on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing that was lawful before the withdrawal.

6. Sharing and Disclosure of Information

ABRAYN does not intend to sell personal information to third parties.

We may share relevant information with the following categories of recipients where reasonably necessary for the purposes described in this policy:

6.1 Manufacturers and suppliers

Where necessary to respond to an inquiry or fulfil a business transaction, we may share relevant product specifications, customization requirements, quantities, artwork, labels and other business information with selected manufacturers or suppliers.

We aim to limit such sharing to information relevant to the particular inquiry or transaction.

6.2 Service providers

We may use third-party providers for services such as:

• Website hosting and maintenance
• Business email and communications
• Data storage and backup
• Website security
• Payment processing, where applicable
• Logistics, shipping and inspection coordination
• Professional accounting, legal or business advice

These providers may process relevant information on our behalf, subject to applicable contractual, confidentiality and data-protection requirements.

6.3 Legal and regulatory authorities

We may disclose information where required by law, a valid legal process, a competent authority or where reasonably necessary to establish, exercise or defend legal claims or protect rights and safety.

6.4 Business transactions

If ABRAYN undergoes a restructuring, merger, acquisition, sale or transfer of business assets, relevant information may be disclosed or transferred as part of that transaction, subject to applicable privacy requirements.

We do not authorize third parties receiving personal information from us to use it for unrelated purposes simply because it has been shared with them.

7. International Data Transfers

ABRAYN operates from Pakistan and may communicate with customers, manufacturers and service providers in other countries.

As a result, personal information may be transferred to, stored in or accessed from countries other than the country where it was originally collected.

Where applicable law requires safeguards for international transfers, we will take steps appropriate to the circumstances, such as using contractual protections, assessing the transfer arrangement or obtaining consent where required.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, managing business relationships, fulfilling transactions, maintaining records, resolving disputes and meeting legal obligations.

Retention periods may vary depending on the type of information, the nature of the business relationship, legal requirements and whether a dispute or claim is ongoing.

When information is no longer required, we will take reasonable steps to delete it, anonymize it or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access restrictions, account security, secure communications where supported, appropriate hosting controls and reasonable data-handling practices.

However, no website, email system, internet transmission or electronic storage method can be guaranteed to be completely secure. We cannot guarantee absolute security, but we aim to respond appropriately to security incidents in accordance with applicable law.

10. Cookies and Similar Technologies

Our website or its hosting infrastructure may use cookies or similar technologies to support website functionality, security, performance or visitor preferences.

The actual cookies and tracking technologies used depend on the website's current configuration and any third-party tools enabled.

Where required by applicable law, we will provide appropriate information and obtain consent before using non-essential cookies or similar technologies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of information in certain circumstances.
• Objecting to or requesting restrictions on certain processing.
• Withdrawing consent where processing relies on consent.
• Requesting a copy of certain information in a portable format, where applicable.
• Submitting a complaint to a competent data-protection authority, where applicable.

These rights are subject to applicable legal conditions, exceptions and limitations.

To make a privacy-related request, contact us at sales@abrayn.com with the subject line "Privacy Request". We may need to verify your identity and clarify the request before responding.

12. Marketing Communications

We may contact business representatives about relevant products, sourcing services, quotations or business opportunities where permitted by applicable law.

Where consent is required for direct marketing, we will seek it before sending such communications.

You may request that we stop sending marketing communications by using any available unsubscribe method or contacting us directly. We may still send essential transactional or service-related communications where appropriate.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services.

Those websites and services operate under their own privacy policies and practices. ABRAYN does not control their data-handling practices and encourages users to review their privacy notices before submitting information to them.

14. Children's Privacy

Our website and services are intended for business and professional use and are not directed at children.

We do not knowingly seek to collect personal information from children through our business inquiry channels. If we become aware that personal information has been collected in a manner that violates applicable law, we will take appropriate steps to address it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, service providers or applicable legal requirements.

The revised version will be published on our website with an updated effective date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:

ABRAYN International
Email: sales@abrayn.com
Website: https://abrayn.com

Subject line: Privacy Request or Privacy Inquiry